Here you will find our answers to the most frequently asked questions:

1. How long will it take to receive my UNTIE. product delivered to your home?

We ship all UNTIE. products from the webshop within 2 working days. If you have ordered a personal tie or hairband, we will wait until we have received your tie(s) and you can expect your unique product(s) in the letterbox within 10 working days. Depending on in which country you live, it can take a couple of days before your package will arrive. It has track and trace so you can always track it's way to you! 

2. How does it work if I want to send my own tie for a UNTIE. to make a product out of it?

Order the personal tie or headband here in the webshop and enter the address at checkout where you want to receive your product as soon as it is finished. This way we know that a personal tie is coming.

Send the tie(s) with your name to:
UNTIE.
Rustenburgerstraat 268-H
1073 GL
Amsterdam

Shipping can be done in various ways, choose a shipping option that feels right for you. Upon receipt of your tie(s), we will send you a message so that you know that we have received it safely. The tie will then be made into your chosen product and we will return it within 10 working days in a beautiful black gift box.

3. Do you ship abroad?

Yes we do! At checkout you will see the shipping costs when you enter your adress. We send your items as a letterbox package (which has track and trace).

4. Do you also make accessories from ties for funerals or as a comfort gift and memory of a deceased person?

Yes, this is one of the most special aspects of our work! We are regularly asked whether we can convert a tie from a deceased person into a precious accessory. We do this both for funerals in larger orders (contact us personally at info@weuntie.com so we can check whether we can deliver on time) or as a personal tie or headband via the website.

5. What can you do or make with old ties?

A whole lot! Including our handmade headbands and women's ties. Did you know that in the Netherlands an average of 82 million kilos of clothing is thrown away every year and that only 1% of it is reused or recycled? We think this is a shocking amount of clothes being thrown away and that's why we are UNTIE. started. We currently make various accessories; women's ties and hair bands, from discarded ties, but we do not exclude the possibility that more products will be added later!

6. Can I get a UNTIE. make your own product?

If you are somewhat handy with a needle and thread, we believe that every person can make it's own accessory from ties. Would you like to try it out? Let us know via info@weuntie.com and we will try to help you on your way.

7. Can I gift one of your products and how does this work?

Absolute! We have both (digital) gift vouchers and physical products to give as a gift. If you want to give a physical product or a personal tie/headband as a gift, put this in the comments of your order (or type the text you want us to put on the card) and we'll make sure it gets to the lucky recipient. coming!

8. Can I also buy your products in a physical store?

You can! Currently you can buy the UNTIE. ties (by appointment) from the sustainable brand B-spoken on PC Hooftstraat 46-2, they offer fantastically beautiful suits, jackets and other sustainable clothing so be sure to take a look.

9. Can I fit the UNTIE. products?

That is of course allowed, but all our products are one-size-fits-all, and we really mean; all! It is almost impossible not to try our products on, so you can order them and try them out at home. In the unlikely event that they do not fit or are not your taste, you can always return our products.

10. What if my UNTIE. broken or damaged?

If your tie or headband breaks, please let us know and we will find a solution together! Of course we do not assume that our products will break quickly, but in the end the saying is not for nothing; everything can be broken ;-)

11. Can I return my order and get my money back?

Of course. If you return the ordered item* to us in its original condition within 30 days, we will ensure that your amount is refunded immediately as soon as we have received the item. Keep in mind that you can only return items that have been ordered in the webshop.

You can send your returns to:

UNTIE.
Rustenburgerstraat 268-H
1073 GL
Amsterdam

Shipping can be done in various ways, we advise you to send the tie in an envelope or as a letterbox package (which has track and trace). Shipping rates can be found in question 3.

*We cannot take back personal ties and hair bands that are specially made for you.

12. When and how often do you get new stock?

Normally you can expect a new stock from us twice a year; a summer and a winter collection. But…. we do not exclude that in the future will be more often!

13. Is there a sale?

We always have a sale section on our website, where products from older collections come in to make room for the new collections. So keep an eye on our Instagram, Facebook and website so that you are the first to know when new collections are launched and new items will be added to the sale!

14. Do you also take business orders for company clothing?

For sure, and in fact; We always think this is worth an extra party! Why? Most companies have, sorry to say, rather formal and boring workwear and we would like to change that! Do you have or work for a company where (sustainable) corporate clothing is desirable and would you like to know what we can do for you? Send us a message at info@weuntie.com

15. Do you also make accessories from ties for funerals or as a comfort gift and memory of a deceased person?

Yes, this is one of the most special aspects of our work! We are regularly asked whether we can convert a tie from a deceased person into a precious accessory. We do this both for funerals in larger orders (contact us personally at info@weuntie.com so we can check whether we can deliver on time) or as a personal tie or headband via the website.

16. Do you also make UNTIE. products from ties after a wedding?

We do this too! How special is it to be able to wear your new husband's wedding tie as an accessory after the wedding?

Recently we were also allowed to make an accessory before the wedding; one of the women wore a 'normal' tie and the other a UNTIE during the wedding. tie.

Do you also want to have a unique accessory made from your husband / wife's tie? Order it here.